Get Ultimate Stuff.com Return Policy

GET ULTIMATE STUFF.com proudly stands behind the quality brand name products that we sell. You may return any unopened merchandise in its original condition within 30* days of receiving your order. If, for whatever reason you are unsatisfied with your purchase, we will refund the total sales amount, less the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturer’s box and include all original packaging material, original manuals and any accessories that came with the item.

Note: If you are returning an item due to a manufactue’s defect or damage that occurred during shipment, please email us BEFORE you ship the item at info@getultimatestuff.com.

Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We can not be responsible for, if notified after (3) business days.

If the return is the result of our error, we will arrange to have the item picked up via UPS and returned to our warehouse. We will issue a complete refund including the original shipping costs.

Items that are returned more than 30 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged a 20% restocking fee.

If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 20% restocking fee and the original shipping charges.

* - For camcorders, digital cameras, computers and portable audio/video devices, there is a 14-day return policy. All other above conditions apply.

Exchange Policy

Due to our changing inventory, we cannot accept exchanges. If you have an item that you wish to return for another item, simply return the item to our warehouse for a refund and then visit our website to purchase the new item that you want.

How to Return An item

1. Packing your return- Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form.
2. Shipping your return- If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FEDEX to ensure proper tracking of your product.
3. Receipt of your item- We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return.

When will my credit appear on my account?

• RETURNS - Please allow 7-14 business days after our warehouse receives your package for a refund to be processed to your credit card. For orders paid with an electronic check, we will mail a refund check via First Class Mail within 7-14 business days.
• This time does not include the time it takes for the item to be returned to our warehouse or the time involved to process a claim.

If you have not received your credit within the allotted time, please contact us at info@getultimatestuff.com.